Not satisfied? We’ll give your money back!
At Kununga, your satisfaction is our priority. We want our products to spark joy the moment they arrive at your doorstep — and to keep you coming back.
If for any reason you're not happy with your purchase, we’ll do our best to resolve the issue, following a few simple rules for returns, exchanges, and refunds.
If you'd like to return or exchange a product because you changed your mind and the item is in perfect condition, you have up to 7 (seven) days from the delivery date to request a return via email or phone support.
Contact our support team via email.
Ship the product via post (shipping paid by the customer) to the return address provided.
Important: The product must be in its original packaging, unused, with no broken seals (when applicable), and include all original accessories.
Once we receive the product and confirm it meets the above conditions, you may choose one of the following options:
Store credit in the full amount paid, valid for 6 months and applicable to any future purchase.
Refund via the same payment method used in the original purchase.
If your order has already been shipped and you request cancellation, you must wait for the product to arrive, return it to the provided address, and only then will the refund be processed.
Kununga is not obligated to exchange or accept returns for items damaged by misuse, or for any requests made outside of the stated deadlines.
We provide detailed measurements in centimeters to help you choose the correct size.
According to Brazilian Consumer Protection Code – Article 18, online stores are not legally required to exchange items due to consumer regret regarding color, size, model, or similar factors. Exchanges are only mandatory in the case of defective products.
Any other incidents — including those listed above — must be reported to our support team via email or phone.
Products returned without prior communication, outside the stated period, or missing original items/accessories may be returned to the customer without notice.
The packaging is open or damaged
The product is visibly damaged
The item does not match your order
Accessories are missing
If you still receive the product under any of these conditions, please contact our support team within 72 hours of delivery.
We hope this clears up any questions!
